Terms and conditions

About these terms

These terms apply to your use of clear.mt and to any quote or booking made through it. You can contact us at hello@clear.mt. Nothing in these terms affects your statutory rights as a consumer under Maltese law.

How services are provided

Services are carried out either by clear.mt or by independent specialist businesses we work with. Before you book, we tell you who will do the job. Where a partner carries out the work, your contract for the work is with that partner and their own terms apply alongside these.

Quotes

Quotes are based on the information and photos you provide. If the job on the day is materially different, for example more windows, harder access or extra items to clear, the price may change and will be agreed with you before the extra work is done. Quotes are valid for 30 days from the date we send them.

Your responsibilities

• Give safe access to the areas to be worked on, including roofs where needed.
• Tell us about anything that affects safety, such as fragile surfaces, hazardous materials or pets.
• For clearances, confirm which items are to be removed and declare any hazardous items in advance.

Payment and deposit

To confirm a booking we ask for a deposit of 50% of the quoted price. The deposit secures your date and the specialist's time, and is non-refundable except as set out under "Your right to cancel" below, or where we cannot carry out the job. The balance is due when the job is completed.

Changing a booking

You can move a booking to another date free of charge up to 48 hours before the agreed time, and your deposit carries over to the new date. Weather may affect outdoor work; if a job has to be moved for safety reasons, we will rebook it at no extra cost.

Your right to cancel

If you are a consumer and you book with us online, by phone, email or WhatsApp, the law gives you 14 days from the day you accept our quote to cancel without giving a reason, and we will refund your deposit in full. If you ask us to start the work within those 14 days and then cancel, you pay for any work already done. Once the job is fully completed at your request, the right to cancel no longer applies. To cancel, email hello@clear.mt or message us on WhatsApp.

Complaints

If you are not happy with a job, tell us within 48 hours at hello@clear.mt with photos if possible, and we will work to put it right.

Liability

We are responsible for loss or damage that is a foreseeable result of our failure to use reasonable care and skill. We are not responsible for pre-existing damage or defects, such as cracked glass, failing seals, loose roof fixings or faulty flues, though we will tell you if we notice them. Nothing limits liability that cannot be limited by law.

Website use

Content on this site is for general information. Please do not copy it or use the site for unlawful purposes.

Governing law

These terms are governed by the laws of Malta, and the courts of Malta have jurisdiction.